Returns & Refunds

At Rizwa.store, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us.

Return Eligibility

Products may be eligible for return if:

• The product is damaged or defective upon delivery.

• You received an incorrect product.

• The product does not match your order.

• The product meets the applicable return conditions stated for the item.

Products must generally be returned in their original condition, unused, and with original packaging and tags, where applicable.

Return Request

Please contact us as soon as possible after receiving your order with:

• Order number

• Reason for return

• Clear photos/videos of the product, if applicable

Email: support.rizwa@gmail.com
Phone: +91 9074155415

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed using the applicable refund method and may take additional time to appear in your account depending on your payment provider or bank.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any such restrictions will be mentioned on the relevant product page where applicable.

Return Shipping

Return shipping arrangements and charges may depend on the reason for the return and the applicable circumstances. We will provide further instructions when your return request is reviewed.

Important

Please do not send a product back without contacting us first and receiving return instructions.

Rizwa.store reserves the right to review each return request according to the applicable terms and conditions.